On November 10 of this year, the "Silk Road" International University of Tourism and Cultural Heritage will host a training seminar "FEEDBACKPRO".

3rd year student of the "Silk Road" International University of Tourism and Cultural Heritage Amirbek Mirzaev developed the author's feedback automation system FEEDBACKPRO.

FEEDBACKPRO is an author's software that allows you to smoothly receive feedback, complaints and suggestions by digitally questioning consumers and directly convey them to management, displaying a monthly consolidated report. Collecting feedback from customers helps determine how satisfied consumers are with your products or services and identify areas for further improvement.

Our product in the field of automation covers a fairly wide segment, including the HORECA direction:

-Hotels

- Restaurants

- State institutions

- Fast food outlets

- Pharmacies

- Railway and air ticket offices

At the moment we offer 5 methods of collecting and processing feedback from consumers:

1. FEEDBACKPRO Software

It is installed in the form of an info kiosk or tablet in the institution itself

2. Electronic survey by QR code

It is installed in every hotel room or on every restaurant table.

3. Exit Poll methodology

A polite request to rate the service and leave feedback. Most often performed by a hostess.

4. Processing of all received feedback, complaints and suggestions by the Call Center

5. The method of checking the Mystery Guest

Our main task is to create a unified register of companies providing services in the tourism industry, as well as to introduce a rating system. The received statistics and analytics will make it clear how business is developing in the tourism industry, and also will make it clear what to focus on. This register will also be available to all consumers through a single multi-lingual website that will allow both local and foreign citizens to be heard and informed!

The program of the seminar:

10.00 - the beginning of the conference

10.00 -10.40 the first part of the presentation (Introduction)

10.40- 11.00 Coffee break, business card exchange, networking, reviews

11.00-12.00 the second part of the presentation (In detail about the product) and the output of the report! Distribution of gifts.